You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.

CSL Plasma donors are compensated using a reloadable prepaid card. To find out what the donation compensation is for your area, please contact your local CSL Plasma center.

Lost, Stolen, or Expired Card
To report a lost or stolen card and to receive a new card, call one of these numbers, depending on the card you have:

• Paysign®: call 1-866-CSL-0200
• Bank of America*: call 866-692-9282 for English or 866-656-5913 for Spanish

*We have moved to a new prepaid card provider. Contact Bank of America cardholder customer service for access to remaining funds, which would be sent to the donor via check. You will need to obtain a new Paysign® card from your center.

PIN Number
If you forget your PIN number, you can call the number on the back of your reloadable prepaid card to reset. To protect yourself, please DO NOT give your card information to anyone. We recommend resetting your PIN number periodically for security purposes. Remember, you determine your PIN number. 

Card Balance or Card Fees
You can check your balance by going online, logging in at the center’s marketing kiosk, by receiving text alerts, or by calling the toll-free number on the back of your reloadable prepaid card. For any transaction or fee related questions, call the toll-free number on the back of your reloadable prepaid card.

Donation Amount
If you have a question about your donation compensation (not bank or card related), please ask one of the helpful CSL Plasma staff members on your next visit or call your local CSL Plasma center.

Find your local donation center